Shipping & Returns Policy

Shipping Information

United States

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  

• Standard Shipping: Delivery estimated 3–7 business days after the order has shipped.
  

• Expedited Shipping: Delivery estimated 2–3 business days after the order has shipped.
  

Canada

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  

• Standard Shipping: Delivery estimated 7–21 business days, subject to customs delays. Buyer is fully responsible for all duties, taxes, and customs fees.
  

• Expedited Shipping: Delivery estimated 4–7 business days after the order has shipped, subject to customs clearance. Buyer is fully responsible for all duties, taxes, and customs fees.
  

International

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  

• Standard Shipping: Delivery estimated 7–21 business days, subject to customs delays. Buyer is fully responsible for all duties, taxes, and customs fees.
  

• Expedited Shipping: Delivery estimated 4–10 business days after the order has shipped, subject to customs clearance. Buyer is fully responsible for all duties, taxes, and customs fees.
  

Please note: Delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, customs, weather, or other circumstances beyond our control.

 

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Returns & Exchanges

Return Window

• Returns are accepted within 30 calendar days of delivery.
  

• The 30-day period begins on the date the shipping carrier marks the item as “delivered.”
  

• The item must be received back at our facility by the 30th day. Returns received after this window will not be accepted.
  

• No exceptions will be made for missed deadlines, lost mail, or delayed shipments outside of our control.
  

Condition of Returned Items

• Returned items must be unused, unworn, unwashed, and in original packaging with all tags attached.
  
  

• Any item that shows signs of wear, damage, odor, pet hair, or alteration will be rejected and not refunded.
  
  

Exchanges

• We do not process direct exchanges. Customers must place a new order for the desired item.
  

• For any new order placed as a result of a return/exchange request within the 30-day window, we will honor the original purchase price if the price has increased since the original order date.
  

• If the price has decreased, the new order will reflect the current listed price at checkout.
  

• Refunds or store credit will follow the return window rules above.
  

Final Sale Items
The following are final sale and cannot be returned, refunded, or exchanged under any circumstances:

• Bags, wallets, purses, and backpacks
  
• Adult products (toys, paddles, restraints, novelty items)
  
• Consumable goods (candy, cosmetics, fragrance)
  
• Clearance, sale, or promotional merchandise
  
• Costumes, masks, swimwear, and intimates
  
• Opened “blind bag” or mystery items
  
• Opened media (trading cards, movies, albums, books, comics)
  
• Gift cards
  

Return Shipping

• Customers are responsible for all return shipping costs unless the item received was incorrect or defective.
  

• Original shipping fees are non-refundable.
  

• We strongly recommend using a trackable shipping service. We are not responsible for lost or undelivered return packages.
  
  

Refunds

• Eligible returns will be refunded to the original payment method only.
  

• Refunds will not be issued to alternate cards, accounts, or methods of payment.
  

• Items purchased on sale or with a promotion will be refunded at the price paid, not the original retail price.
  

• Refunds are processed within 5–10 business days of receiving and inspecting the returned item. Processing times may vary depending on your financial institution.
  

Defective or Incorrect Items

• Claims for defective or incorrect items must be submitted within 30 days of delivery.
  

• Claims must include clear photographic or video evidence of the defect or error.
  

• We reserve the right to deny claims determined to be caused by customer misuse, neglect, or failure to provide sufficient evidence.
  

• Approved claims will be refunded or replaced at our discretion.